Support
Help with your SpotHeld account, subscription, or a customer deposit link.
Contact support
Need account help? Email SpotHeld support
For the fastest help, include the business name and a short description of what happened. Do not send card numbers, bank details, passwords, authentication codes, or sensitive customer notes.
Subscription billing
Owners and admins can open Stripe's billing portal from Settings to update a payment method or cancel a subscription. The status shown in SpotHeld updates from Stripe after the change is confirmed.
If account authentication is unavailable, request cancellation by email at billing@spotheld.com. Include the business name and do not send card numbers, passwords, or authentication codes.
Customer deposits
The service business shown on a deposit page is responsible for the appointment, its customer policy, and refund decisions. Contact that business first using the details on the deposit page or receipt. SpotHeld supplies the software and payment-status record.